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Refund and Cancellation Policy

Last updated 31 October 2026

If an organizer cancels, or your booking could not be completed, you get a full refund to the way you paid within 5–7 working days. Otherwise tickets and programs are not refundable after purchase, unless the organizer’s listing says they are.

1. When you get a full refund

  • The event or program is cancelled by the organizer or by Eventory.
  • Your booking could not be completed after you paid, for example the last seats were taken or the program filled up while your payment was going through. Eventory refunds these automatically.
  • You were charged twice for the same order, or charged for an order that failed.

The refund is the full amount you paid, including GST.

2. When refunds are not given

  • You change your mind, cannot attend, or miss the event.
  • You stop following a program part of the way through.
  • You are refused entry for breaking the organizer’s or venue’s rules.

Some organizers allow refunds or transfers on their own terms; when they do, it is shown on the event or program page and Eventory processes it on their instruction.

3. Changed date or venue

If an event moves to a new date or venue, your ticket stays valid for the new date. If you cannot make it, write to us with your order ID and we will take it up with the organizer.

4. How and when you are refunded

  • Refunds go back to the original payment method (UPI, card, netbanking or wallet) through Razorpay.
  • We start the refund within 2 working days of the cancellation or failed booking. It usually reaches you within 5–7 working days, depending on your bank.
  • Your ticket or enrolment is cancelled when the refund is issued.
  • Free tickets have nothing to refund; cancelling them simply frees your place.

5. Asking for a refund

If you think you are owed a refund and have not received it, email shubham@buildbykashyap.in with your order ID (shown on your ticket and invoice) and the email you used. We reply within 2 working days.

6. Delivery of tickets and programs

Eventory sells digital tickets and digital programs only; nothing is shipped. As soon as payment succeeds, your ticket with its QR code, or your program enrolment, appears in the Eventory app under your account, and the invoice is available there. If it does not appear within an hour, contact us with your payment reference.